Success Story – ISMO BTS
Transformation in the consumer goods industry
Organizational design, program coordination, and implementation support
Keywords
Organizational design, product management (product portfolio, product exploration, agile product teams), market expansion, sustainability strategy
Challenge
- Clear need for reorganizing a business unit
- Limited understanding of and direct interaction with the end customer, resulting in inconsistent alignment of the service portfolio
- Desire for more innovation and holistic products and services (including digitalization potential)
- Long product life cycles (inefficient product management processes due to historical reasons)
Competencies and services
- Planning, facilitating, and conducting workshops for the development of an organizational design as a collaborative leadership effort
- Piloting the design in conjunction with a pilot project (including retrospectives and design reviews)
- Shifting the existing work culture towards agility, prototyping, bottom-up approach with a focus on value creation and customer buying criteria
- Program coordination
- Exploration sprints and design thinking initiatives for innovation topics (e.g., digital products, sustainability, consumer experience)
Solution
- Introduction of product portfolio management as a central driver responsible for the overall performance portfolio across the product and customer lifecycle
- Reorganization of the organization into agile business units with a mandate for market expansion and global business responsibility throughout the entire product lifecycle (including implementation support)
- Introduction of service centers as service providers for the business units
- Design and implementation of analytics/business intelligence solutions for data-driven business management
- Development of a sustainability strategy and implementation support (including design and go-to-market of a sustainable product)
